We know these can be tricky! However, they are required by certain foreign bureaus to release your report for use in the U.S. This is an anti-fraud measure, we want to be sure it’s really you who’s requesting your data!
If you believe that you misentered any information, you may complete the Nova Credit request form a second time. Note that you may get locked out after too many attempts, at which point you must wait 24 hours to try again.
Some hints and tips:
- Be sure that every piece of information is correct. If you’ve recently had a life event (such as: changed your name), be sure to use the name that you used with your bank when you lived outside of the US. Or if you’d registered a change of address within your old country but it’s recent, try using the address where you lived for a longer time.
- Check old bank or credit card statements to confirm information related to the verification questions.
- For ID numbers, check that the document is currently valid (expired IDs will not work).
Please email firstname.lastname@example.org with any questions, or if you are unsure how to try again.
If you are locked out of NovaConnect, you can try again in 24 hours.