We know these can be tricky! However, they are required by certain  foreign bureaus to release your report for use in the U.S. This is an anti-fraud measure, we want to be sure it’s really you who’s requesting your data!

If you believe that you misentered any information, you may complete the Nova Credit request form a second time. Note that you may get locked out after too many attempts, at which point you must wait 24 hours to try again.

Some hints and tips:

  • Be sure that every piece of information is correct. If you’ve recently had a life event (such as: changed your name), be sure to use the name that you used with your bank when you lived outside of the US. Or if you’d registered a change of address within your old country but it’s recent, try using the address where you lived for a longer time.

  • Check old bank or credit card statements to confirm information related to the verification questions.

  • For ID numbers, check that the document is currently valid (expired IDs will not work).

Please email help@novacredit.com with any questions, or if you are unsure how to try again.

If you are locked out of NovaConnect, you can try again in 24 hours. 

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