We know these can be tricky! However, they are required by certain foreign bureaus to release your report for use in the U.S. This is an anti-fraud measure, we want to be sure it’s really you who’s requesting your data!
If you believe that you misentered any information, you may complete the Nova Credit request form a second time. Note that you may get locked out after too many attempts, at which point you must wait 24 hours to try again.
Some hints and tips:
Be sure that every piece of information is correct. If you’ve recently had a life event (such as: changed your name), be sure to use the name that you used with your bank when you lived outside of the US. Or if you’d registered a change of address within your old country but it’s recent, try using the address where you lived for a longer time.
Check old bank or credit card statements to confirm information related to the verification questions.
For ID numbers, check that the document is currently valid (expired IDs will not work).
Please email help@novacredit.com with any questions, or if you are unsure how to try again.
If you are locked out of NovaConnect, you can try again in 24 hours.