Issues with Nova Connect or Credit Passport®

Trouble shoot solutions for issues you might have with Nova Connect or your Credit Passport

17 articles in this collection
Written by Erin Green

Do you believe there are errors on your Nova Credit Report?

Written by Erin Green
Updated over a week ago

How do I get a copy of my Nova Credit Report?

Written by Erin Green
Updated over a week ago

My report could not be processed but there is still a pending charge on my credit card.

Written by Erin Green
Updated over a week ago

I'm being asked to pay for Nova Credit. Why is that?

Written by Erin Green
Updated over a week ago

I was rejected for my loan, lease, or credit card even though I used Nova Credit. Why is that?

Written by Erin Green
Updated over a week ago

How can I contact the foreign credit bureau?

Written by Erin Green
Updated over a week ago

When I get a report directly from a bureau via their consumer product, my score is different. Why doesn't it match the local score that Credit Passport® has?

Written by Erin Green
Updated over a week ago

How do I correct information on my Credit Passport®?

Written by Erin Green
Updated over a week ago

The email with a copy of Credit Passport® isn't working.

Written by Erin Green
Updated over a week ago

The link I got to fill out Nova Credit is expired.

Written by Erin Green
Updated over a week ago

I don’t understand the authorization questions or recognize the answer options in NovaConnect?

Written by Erin Green
Updated over a week ago

I think I misentered some information. Can I complete Nova Connect a second time?

Written by Erin Green
Updated over a week ago

I got an email saying that Nova Credit could not process my credit report request. What does this mean?

Written by Erin Green
Updated over a week ago

What does it mean that Nova Credit told me that the bureau could not verify my identity?

Written by Erin Green
Updated over a week ago

I don’t have an international phone number to use.

Written by Erin Green
Updated over a week ago

I don’t remember my most recent address in the country where I have credit history.

Written by Erin Green
Updated over a week ago

Nova Credit couldn’t find me but I was able to pull a report from my foreign bureau. What does this mean?

Written by Erin Green
Updated over a week ago