Issues with Nova Connect or Credit Passport®

Trouble shoot solutions for issues you might have with Nova Connect or your Credit Passport

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17 articles in this collection
Written by Erin

Do you believe there are errors on your Nova Credit Report?

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Written by Erin
Updated over a week ago

How do I get a copy of my Nova Credit Report?

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Written by Erin
Updated over a week ago

My report could not be processed but there is still a pending charge on my credit card.

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Written by Erin
Updated over a week ago

I'm being asked to pay for Nova Credit. Why is that?

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Written by Erin
Updated over a week ago

I was rejected for my loan, lease, or credit card even though I used Nova Credit. Why is that?

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Written by Erin
Updated over a week ago

How can I contact the foreign credit bureau?

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Written by Erin
Updated over a week ago

When I get a report directly from a bureau via their consumer product, my score is different. Why doesn't it match the local score that Credit Passport® has?

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Written by Erin
Updated over a week ago

How do I correct information on my Credit Passport®?

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Written by Erin
Updated over a week ago

The email with a copy of Credit Passport® isn't working.

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Written by Erin
Updated over a week ago

The link I got to fill out Nova Credit is expired.

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Written by Erin
Updated over a week ago

I don’t understand the authorization questions or recognize the answer options in NovaConnect?

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Written by Erin
Updated over a week ago

I think I misentered some information. Can I complete Nova Connect a second time?

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Written by Erin
Updated over a week ago

I got an email saying that Nova Credit could not process my credit report request. What does this mean?

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Written by Erin
Updated over a week ago

What does it mean that Nova Credit told me that the bureau could not verify my identity?

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Written by Erin
Updated over a week ago

I don’t have an international phone number to use.

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Written by Erin
Updated over a week ago

I don’t remember my most recent address in the country where I have credit history.

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Written by Erin
Updated over a week ago

Nova Credit couldn’t find me but I was able to pull a report from my foreign bureau. What does this mean?

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Written by Erin
Updated over a week ago